Shipping & Returns
Shipping
We offer free domestic shipping on all orders over $75 CAD.
Orders will be processed & packed within 1-2 business days of purchasing. Shipping time is dependent on location:
| Destination Country | Courier | Delivery Time |
| Domestic (outside of Ontario) | Canada Post | 2-6 days |
| Domestic (Ontario) | Canada Post Express | 1-3 days |
| United States (Standard) | Canada Post US Air | 8-15 days |
| United States (International) | DHL Express | 3-5 days |
| Rest of the World Express | Varies | 8+ Days |
| Rest of the World Express | DHL | 4-6 days |
Return Policy
Domestic Orders: Domestic orders may be returned within 30 days of delivery for a refund or store credit.
Return for store credit/ exchange: We provide free returns for store credit/ exchange (we will provide a pre-paid shipping label). Please fill out the contact form below to initiate.
Return for refund back to the original payment method: For a refund back to the original payment method: a shipping label can be found here.
- Print off, attach to your parcel and take to the post office.
- Package up your unwanted purchase with a note inside including your name and order number (you’ll find this on your confirmation email).
Please note: Buff Intimates does not cover the cost of returns.
Products must be returned unworn, unwashed, in their original condition & original zip bags, and with all tags attached. We reserve the right to refuse returns that show any signs of wear.
Final Sale Items:
- For hygienic reasons, all underwear is final sale.
- Any items purchased during a sale period or at a discounted rate are final sale. Exceptions: First time buyers discount.
International Orders (outside of Canada)
For all other orders outside of Canada and the US, as a small business, we do not offer returns at this time as the return fee would be too high to cover shipping costs.