Shipping & Returns


We offer free domestic shipping on all orders over $75 CAD. 

Orders will be processed & packed within 1-2 business days of purchasing. Shipping time is dependent on location: 

Destination Country Courier Delivery Time
Domestic (outside of Ontario) Canada Post 2-6 days
Canada Post Express  1-3 days
United States (Standard) Canada Post US Air 8-15 days
United States (International) DHL Express 3-5 days
Rest of the World Express Varies 8+ Days
Rest of the World Express DHL 4-6 days

Return Policy

Domestic Orders: Domestic orders may be returned within 30 days of delivery for a refund or store credit.

Return for store credit/ exchange: We provide free returns for store credit/ exchange (we will provide a pre-paid shipping label). Please fill out the contact form below to initiate.

Return for refund back to the original payment method: For a refund back to the original payment method: a shipping label can be found here. 

  • Print off, attach to your parcel and take to the post office.
  • Package up your unwanted purchase with a note inside including your name and order number (you’ll find this on your confirmation email).

Please note: Buff Intimates does not cover the cost of returns. 

Products must be returned unworn, unwashed, in their original condition & original zip bags, and with all tags attached. We reserve the right to refuse returns that show any signs of wear. 

Final Sale Items:

  • For hygienic reasons, all underwear is final sale. 
  • Any items purchased during a sale period or at a discounted rate are final sale. Exceptions:  First time buyers discount.

International Orders (outside of Canada)

For all other orders outside of Canada and the US, as a small business, we do not offer returns at this time as the return fee would be too high to cover shipping costs.