Shipping & Returns
Shipping
We offer free domestic shipping on all orders over $100 CAD.
Orders will be processed & packed within 1-2 business days of purchasing. Shipping time is dependent on location:
| Destination Country | Courier | Delivery Time |
| Domestic (outside of Ontario) | Canada Post | 2-6 days |
| Domestic (Ontario) | Canada Post Express | 1-3 days |
| United States (Standard) | Canada Post US Air | 8-15 days |
| United States (Express) | DHL Express | 3-5 days |
| Rest of the World (Express) | DHL Express | 4-8 days |
Please note: U.S. customers may be subject to additional tariffs upon delivery. International orders may also incur import fees or duties, which are the responsibility of the customer and vary by destination country.
Return Policy
Domestic Orders: Domestic orders may be returned within 30 days of delivery for a refund or store credit.
Return for store credit/ exchange: We provide free returns for store credit/ exchange (we will provide a pre-paid shipping label). Please fill out the contact form below to initiate.
Return for refund to the original payment method: A shipping label can be found here.
- Print off, attach to your parcel, and take to the post office.
- Package your unwanted purchase with a note inside, including your name and order number (you’ll find this in your confirmation email).
Please note: Buff Intimates does not cover the cost of returns.
Products must be returned unworn, unwashed, in their original condition & original zip bags, and with all tags attached. We reserve the right to refuse returns that show any signs of wear.
Final Sale Items:
- For hygienic reasons, all underwear is final sale.
- Any items purchased during a sale period or at a discounted rate are final sale. Exceptions: First-time buyers discount used on regularly priced items.
International Orders (outside of Canada)
For orders outside of Canada and the US, we are not able to facilitate returns at this time as a small business, but we hope to be able to soon. Thank you for your support.